Monthly Archives: February 2014

How to fix printer problems or printer driver issues?

You sent the command to your printer to print your document and waited for it to be printed. But the paper never came out. Don’t panic! There can be several printer problems that you can come across. They can be due to:

• Improper connection of cables
• Problematic wireless adapters and its settings
• Printer drivers’ incompatibility
• Missing printer updates

This article is going to tell you how to fix printer problems whether it is as simple as checking your cable or as complex as installing or updating printer drivers.

How to fix printer problems?

You can choose to fix printer problems automatically; however, if you choose to do it manually, then you are required to follow this tutorial step by step to get rid of printer problems. Do the first step first. If the problem still persists, move on to the second one and so on.

1. Check whether your printer has access to electricity or not. Check the power.
2. Check whether all the cables are connected properly or not especially the one connected to the PC.
3. Use printing troubleshooter to troubleshoot for any possible errors you might not even think of. Troubleshooter scans and fixes some printer problems by itself.

Printer driver issue

If none of the above steps work, it is probably an issue with the printer driver. A printer driver is the one which is responsible for establishing communication between your computer and printer. This communication can be disrupted if the driver is damaged, incompatible, or outdated. They can be damaged or become incompatible either due to viruses, malware, windows upgrades, or power outages which leads to random computer boot ups. As a consequence, you might lose important information regarding proper working of current printer drivers. You can solve printer driver issues by installing latest printer drivers which are compatible with your windows.

a. You can look for potential printer driver updates in windows update. By choosing to install those updates, your printer driver will automatically be updated.

b. You can choose to insert any installation disc that might have come with your printer or your computer. You can also buy such a CD from your nearby shop which has the required driver.

c. You can go to the printer’s manufacturer’s website to install required printer driver.
These steps are illustrated in detail in the blog “how to install/ update drivers?

How to install/ update drivers?

Drivers need to be updated to match the improved performance and interoperability of hardware devices. You can update or install driver software manually from installation CD or external storage device. You can also check available windows updates, important as well as optional, to look for driver update. These things along with other ways to update drivers are given below. You can follow the steps below to update drivers.

1. For Windows XP or earlier versions: Go to Start> Control panel> System> Hardware> Device Manager.
For Windows, 7 or Vista: Click on Windows icon in the taskbar and type “Device manager” in search field. It will appear in the top of start menu. Click to open.

2. Expand “device category” by clicking on the arrow to find your device. Right click on the device to install, uninstall, disable, or update your device.

3. For now, right click on your device and go to properties. Under “General” tab, you will see “Device status.” If it is working properly, then that’s fine. If there is any problem with your device, such as missing drivers, then it will be written. You can do two things.

a. Click on “update driver.” If you have an installation disk inserted, you can choose “Browse my computer for driver software.” It will start the manual process mentioned in the start of the article. If you do not have CD or something like that, click on “search automatically for updated driver software.” Make sure you are connected to internet. It will search for compatible driver software and install it. If it is unable to find any suitable driver for you, follow step b to update drivers.

b. Note down name of the manufacturer and model of your device.

4. Open manufacturer’s website in your browser and find drivers for the specific make and model of your device. For instance, if manufacturer’s name for your device is Microsoft, then type www.microsoft.com in the address bar. When the page opens, go to either “support” or “downloads” to find your desired driver. Otherwise, simply type in the search box.

5. If you have located the driver, download the latest driver by following the instructions that appear on your screen. After it is downloaded, you might have to double click the downloaded file to begin installation. Or some drivers start getting installed automatically. After the installation is complete, you will be able to use the device properly by then.

Note: Make sure you uninstall the old driver before downloading new one. Read more ways to install/ update driver.

Network adapter driver issue: How to resolve?

Network adapter lets you connect to the internet. If you are unable to use internet, there might be different problems with network e. One of them is missing or outdated network adapter driver. Before jumping to conclusion that your network adapter driver is missing, you must go for troubleshooting. If there are no other issues, then it is driver issue definitely.

How to fix network adapter driver issue?

Drivers need to be updated to match the improved performance and interoperability of hardware devices. You can update or install network adapter driver software from manufacturer’s website as well. But wait! First you need to know the make and model of your hardware device to know which driver is compatible to run it. You can follow following steps to update drivers.

1. For Windows XP or earlier versions: Go to Start> Control panel> System> Hardware> Device Manager.
For Windows, 7 or Vista: Click on Windows icon in the taskbar and type “Device manager” in search field. It will appear in the top of start menu. Click to open.

2. Expand “Network adapters” to find your device. Right click on it to install, uninstall, disable, or update your device.

3. For now, right click on your device and go to properties. Under “General” tab, you will see “Device status.” If it is working properly, then that’s fine. If there is any problem with your device, such as missing drivers, then it will be written. You can do two things.

a. Click on “update driver.” If you have an installation disk inserted, you can choose “Browse my computer for driver software.” If you do not have CD, click on “search automatically for updated driver software.” Make sure you are connected to internet. It will search for compatible network adapter driver and install it. If it is unable to find any suitable driver for you, follow step b.

b. Note down name of the manufacturer and model of your device.

4. Open manufacturer’s website in your browser and find drivers for the specific make and model of your device. For instance, if manufacturer’s name for network adapters is Microsoft, then type www.microsoft.com in the address bar. When the page opens, go to either “support” or “downloads” to find your desired driver. Otherwise, simply type in the search box.

5. If you have located the driver, download the latest driver by following the instructions. After it is downloaded, you might have to double click the file to begin installation. Or some drivers start getting installed automatically. After the installation is complete, you will be able to use internet by then.

Happy networking!

Bluetooth device driver: What is it and how to install/ update?

What is Bluetooth device driver?

Bluetooth device driver is a type of software which helps your operating system to connect with your Bluetooth device easily. Like other drivers, this driver needs to be upgraded very often with the advancing technology. They are very specific when it comes to different types of Bluetooth devices. For every new version of Windows, there would be different Bluetooth device driver needed in it. In short, you cannot use the Bluetooth device driver for Windows 7 that you are using for Windows XP.

Bluetooth device driver errors occur when the present driver is missing or corrupted. In this case, this might happen that your system may refuse to show such connected driver. In another case, your system might show some error messages to inform you of such loss.

It is recommended that you keep upgrading your drivers with the time because as the technology advances, all the drivers need to be updated otherwise they will not accept the new hardware you attach to your computer. By scanning your system with time to time, you will be safe from such headaches.

How to install/ update Bluetooth driver?

To upgrade Bluetooth driver, follow the instructions below:

1. Click the “start” icon in the bottom left corner of your computer’s screen.

2. Choose the option “control panel” from the menu given on right side.

3. Select the option “hardware and sound”, where you can find the “device manger” under the heading “devices and printer”.

4. When finally you will see a list of options in front of you, double click on the option mentioned as “network adapters”.

5. You will see your Bluetooth device. By right clicking on the option, go to its properties.

6. There, in “General” tab, you can see its manufacturer. Note this and download the latest driver searching on the internet by manufacturer’s name.

7. After downloading, it will automatically tell you about installation. Just follow the instructions and your driver will be updated.

Note: You can install latest drivers from compact disks (CDs) as well. Buy any CD with the latest versions of drivers in it from your nearby shop.

Digital Camera drivers: How to install or update?

In this age of technology, everything is done using computers. Even the cameras we use are digital now. These digital cameras are based on an easy plug and play mechanism and are basically classified as plug and play devices. Digital camera drivers are needed to make them work. To put it simple, the digital camera drivers are similar to the real life drivers. You can’t make a car run without someone driving it. Usually, these drivers come with the operating system packages. Or if not, you can easily download them free of cost through the internet.

How to update/ Install Digital Camera drivers?

You just need to connect the digital camera to the computer using a data cable. Then, the hardware detection software will automatically install the digital camera driver for it to work. But, there are some cases in which the drivers do not match the digital camera or the driver is not listed. In any of these cases, you need to:

1. Open ‘Device Manager’ by following the path as follows:

• For Windows XP or earlier: ‘Control Panel>System>Hardware>Device Manager’.
• For Windows 7/ Vista: Simply type ‘Device Manager’ in the search bar located in the ‘Start Menu’.

2. When the Device Manager opens, find the camera version you connected or just click on the ‘Imaging Devices’ from the list of devices installed. Check if the digital camera you connected is working or not. If not, then there will be a yellow sign with an exclamation mark on it. This means that the driver for the digital camera you connected cannot be found.

3. If you double click on the device, a window will open. Under “General” tab, you will find “This device is working properly” written. If not, then click on the device, the driver name will be shown. Simply copy the driver name by selecting the text of the name and pressing “Ctrl+C.” Then search on internet to download the required driver and run/install it. The Digital Camera you connected will work this time.

Now that your digital camera drivers are updated, copy the pictures from your digital camera device and share them with your friends.

Remove Polymorphic Virus: How to do it?

We read and understood what polymorphic virus is and what does it do in the previous blog. We also found that “Windows restore” is one of the options we have to remove polymorphous virus. In this blog, we will see how we can perform Windows restore successfully.

Few things to know about Windows restore before we move on

Novice people may not be comfortable with the idea of restoration to remove polymorphic virus. Let us clear few points:

1. Windows restore utility deals with windows system files, registry files, and windows programs only. It doesn’t touch, restore, remove or delete your personal files, photos, songs, documents, emails, or the like. This also implies that you cannot bring back your deleted files by restoration.

2. If you are unable to run windows restore from control panel, you can choose to do that from an installation disc. Make sure it is for the version of operating system you have.

3. This will remove polymorphic virus for you. You can select the restore point of the date that comes before the installation of polymorphic virus.

3. Check FAQs related to windows restore before you move on.

How to perform Windows restore to remove polymorphic virus?

1. Click-open the Windows Icon on the bottom left corner of your computer screen. In the search field, type “system restore.”

2. Click on “system restore” at the top of start menu.

3. Click “next.”

4. Choose the desired restore point from the list of restore points that appear. Make sure you guess it right. Keep in mind when the problem started or when the virus attacked your computer. Choose any date before that.

Note: You can also access System restore FAQs by clicking on the link “Is this process reversible?”

Note: If you check the box “show more restore points”, you will have more options. You can also scan your computer for affected programs by clicking on “scan for affected programs.”

5. Click Next. Now click “finish.” Wait for the process to be finished and Windows to reboot automatically.
Congratulations! Your drive has been restored and virus has been removed.

Polymorphic Virus: What is it and what it does?

Polymorphic virus, as the term indicates, is the virus that takes many forms. Poly means “many” and morph means “forms.” It keeps changing its form every time it infects a file. It does so to avoid being detected at all.

Typical symptoms that you will notice your system exhibits will be:

• Computer slowing down, crashing, or freezing
• Random error messages popping up
• Irrelevant dialog boxes showing up
• Inability to access or open programs

Keep in mind that this virus changes its form each time it replicates. So, even if you think of getting the virus removed from your system by yourself, you might find one of its forms yet completely unaware about another. How would you get to know and find all of its instances? You may run an antivirus program yet make sure it is strong enough to tackle these kinds of complicated viruses. The antivirus software you use for viruses like polymorphic viruses must be having complex algorithms. If you have already run an antivirus scan yet not gotten rid of this deadly amorphous virus, read below to know what you can do further.

Is there any way to remove polymorphic virus which you know nothing of?

The best way to get rid of such a virus is “System restore.” Usually, you have multiple restore points set up. At any given point in time, you can restore your hard drive to any one of those available. You might be thinking how does system restore works? You may fear to lose important programs or activity conducted after that restore point. Keep in mind that “System restore” works only on files and programs related to windows system and registry. It doesn’t touch your personal files, photos, emails, or other documents. It will remove the virus. The key is to restore your system to a point that comes before the problem started. So, to remove polymorphic virus in all its forms, perform “system restore.”

Resident virus: What is it and how to remove it?

A resident virus, as the name suggests, is a type of virus that resides in the Random access memory (RAM) of your computer. Every time you open a certain program or a file, resident virus gets activated. It will spread throughout the system through programs that are running. When users multitask and run several programs at the same time, the resident virus infects all those programs if activated. For instance, if resident virus activates when you open PowerPoint program, then it will infect all other programs that are running at the same time.

It is very common type of virus and usually gets detected and deleted by antivirus scans; however, you can still remove resident virus manually.

How to remove a resident virus manually?

To know which virus is being problematic, look up on internet for those specific error messages you are receiving. Get the error code or the virus’s name by searching through search engines and note down the name of that particular virus. Now you will know what you should find in Window’s registry.

Keep in mind that manual procedure can only be followed if you know exactly which virus has been affecting your system. Manual procedure usually involves editing Windows registry. So, be sure you do not mess up with Windows registry as any wrong edits would have serious consequences for your computer. If you are unfamiliar with how windows registry works or just got to know about it when you read in this article, then be more careful to edit. Follow the steps below:

1. Press “Ctrl+Alt+Del” and click “start task manager.” Go to the tab “processes” and find any suspicious viruses named resident virus or something like this. Also find and stop those running exe files you don’t know of. Keep in mind that exe file may not be a virus. So, be 100% sure before clicking “end process.”

2. Press start+R key together on keyboard. On the search field, type “regedit.” Make sure to click yes when prompted for permission. Windows registry will open.

3. Expand “HKEY_LOCAL_MACHINE” and press “Ctrl+F” to open a dialog box. Type the name of the virus in the “find what” field and check the first three boxes you can see below. Click “find next” and wait for Windows to complete the search.

4. Delete the suspected files by right-clicking on each one of them.

This will hopefully solve the problem.

System Progressive Virus: What is it and How to remove it?

System progressive virus acts like a legitimate antivirus software finding and notifying fake viruses which do not even exist in your system. You might think they do and take a step further to download whatever program system progressive virus is asking you to download. It claims to rid your system from all kinds of identified viruses and clean it. But actually it wants access to any confidential information it aims to steal.

There are more or less same steps for removing viruses. Read further to know what you can do to remove system progressive virus.

How to remove system progressive virus manually?

It’s preferred to run a trustworthy antivirus program that will scan your whole system and remove viruses from every nook and corner. But if, in any case, it fails, then you can go for removing system progressive virus manually.

Manual procedure:

1. Reboot your computer in “safe mode with networking” by pressing F8 repeatedly as soon as your system restarts and black screen appears.

2. When you see desktop, press “Ctrl+Alt+Del” to open task manager. Go to the tab titled “processes” and look for system progressive virus. When system progressive virus is highlighted, click “End process” which will terminate the virus for the time being. Shut down Task manager.

3. Now, go to start and open control panel. Click “programs” or “Programs and features” depending upon your version of Windows. When window opens up, look for system progressive virus program or the like and uninstall it. Close Control panel.

4. Press “Windows+R” keys together. In the “Run” box, type regedit. If you are prompted for permission, click yes. Alternatively, you can open start menu and type “regedit” in the search box.

5. When registry editor opens, first create a backup of the registry. Go to file and click “backup” from the drop down menu. You will be prompted to select location for registry backup. Select location, type name, and click Save.

6. Go to these registry keys and delete each one of them. For the first key, you will expand HKEY_CURRENT_USER, and then expand Software and so on.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = 0

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies \System “DisableRegedit” = 0

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies \System “DisableRegistryTools” = 0

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies \System “DisableTaskMgr” = 0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies \system “ConsentPromptBehaviorAdmin” = 0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies \system “ConsentPromptBehaviorUser” = 0

7. Reboot your computer normally.

Boot Sector virus: What is it and How to remove it?

What is boot sector virus?

Boot sector virus, as the name indicates, is a type of virus that attacks the windows booting sector. It infects Master boot record (MBR). This virus inserts self made codes and infected files into the booting store and renders the system unable to boot properly. If the virus has got stronghold on your system, your system will not even start up at all. Keep in mind that the boot sector helps your system to boot up.

It comes from external storage devices that are infected with viruses and are attached to the computer while it is booting up. That makes it easy for boot sector virus to inject infected codes and files to the system’s booting part. As soon as you receive booting error messages, remove boot sector virus immediately. Do not ignore those error messages as something normal or that occurs once in a while.

How to remove boot sector virus?

You can always choose to run an antivirus scan that would probably help; however, if you are still not satisfied, you can remove boot sector virus manually through “System restore.”

Conducting System Restore

As we have seen that the boot sector virus sometimes affects the system to an extent that you cannot even boot your computer. For this reason, you may need an installation disc. It can be any installation disc only if it is compatible with your Windows’ version.

To get comfortable with the idea of system restore, you must read System restore FAQs.

1. Insert the disk into the drive and wait for it to open. Do not go for installations rather choose to repair. This will open up “System Recovery options” for you.

2. Click “system restore.”

3. When the system restore dialog box will open, you will see a list of restore points. Choose among those the one which is before the suspected attack of boot sector virus. After highlighting the restore point, click “Next.”

4. Click finish to start system restoration procedure. You cannot do multi tasking with the machine during the process. Please wait while the process is completed.

5. Windows will restart automatically. If it does, that means the boot sector virus has been successfully removed.

Tip: Run an antivirus scan to leave no stone unturned.